Craig Newmark: Time for gov't workers to do a Citizen Services Summit
Time for gov't workers to do a Citizen Services Summit
There're a lot of people in government across America who passionately believe in the vision that they
should really serve the citizenry, and do a better and better job.
Candi Harrison is a recently retired Federal web manager, and she can freely express the gist of what many workers want to do:
... pay special attention to that Recommendation 12 that calls for making sure citizens get the same answer no matter how they interact with government.
Rather than a gab-fest about what could be, make this a product-driven day, resulting in a plan – with specific follow-up actions. Keep the focus on improving citizen services, and discuss technology only within that construct. Hire a professional facilitator – one who can keep the group on course, with no personal agenda.